Terms & Conditions

These Terms and Conditions govern the contractual relationship between Korbinian Kölbl, trading under the name “LUXHW”, Trivastraße 9, 80638 Munich, Germany (hereinafter referred to as “LUXHW”), and clients who use LUXHW’ bespoke travel planning and travel brokerage services.

LUXHW is not a tour operator, but acts solely as an intermediary for travel services provided by third-party suppliers.

1. Scope of Services and Contractual Relationship

LUXHW arranges premium travel experiences on behalf of its clients, including hotels, resorts, villas, chalets, flights, transfers, experiences, visa assistance, and concierge services. All travel services are provided by third-party suppliers (e.g. hotels, airlines, agencies, visa services). Contracts for the provision of such travel services are concluded exclusively between the client and the respective supplier. LUXHW assumes no liability for the proper fulfilment, availability, pricing, or performance of the services provided by third parties.

2. Commitment Fee / Planning Fee

LUXHW charges a Commitment Fee (Planning Fee) for its bespoke travel planning service. This fee covers the cost of consultation, research, and mediation and becomes due prior to commencement of planning. The amount of the fee depends on the scope of work and will be communicated to the client in advance – verbally, by phone, or in writing. The Commitment Fee is non-refundable, even if no booking is made. It is not credited towards future services. Upon payment of the Commitment Fee, the client authorises LUXHW to begin the individual planning process.

3. Bookings, Payments, and Tax Information

LUXHW acts exclusively as an intermediary. All payments for travel services are made directly between the client and the respective supplier. The applicable payment and cancellation terms are determined solely by each supplier. LUXHW may submit booking requests or act on behalf of the client but assumes no responsibility for acceptance or rate guarantees from suppliers.

All invoices issued by LUXHW include the legally required VAT and VAT identification number. For cross-border B2B services within the EU, invoices are issued under the reverse charge mechanism (Art. 196 EU VAT Directive) where applicable. Any fees for international bank transfers are borne by the payer.

4. Partnerships and Preferential Rates

LUXHW collaborates with a curated selection of hotels, travel providers, and brands. Through these partnerships, LUXHW may obtain exclusive rates, upgrades, or special benefits, which may be passed on to clients. Such partnerships do not establish LUXHW as a tour operator. Contracts and payments are concluded solely between the client and the respective hotel or provider. LUXHW accepts no liability for the execution, quality, or availability of any third-party service.

5. Compensation and Commissions

LUXHW may receive commissions or referral fees from hotels or partners for its mediation and recommendations. These commissions have no influence on the selection or recommendation of properties. No additional cost arises for the client. Commissions are due only after the client’s payment to the supplier has been received.

6. Liability for Mediated Services

LUXHW’ liability is limited to the proper execution of its mediation services as contractually agreed. LUXHW is not the organiser of any travel service and bears no responsibility for the delivery or quality of those services.

LUXHW assumes no liability for disruptions, changes, cancellations, deficiencies, or other breaches of duty caused by third-party suppliers (e.g. hotels, airlines, agencies, transport companies, or visa services). Any claims relating to the provision of travel services must be made directly to the respective supplier.

LUXHW is not liable for events beyond its control, including force majeure, strikes, political unrest, natural disasters, pandemics, governmental measures, flight cancellations, rate changes, or other unforeseen circumstances.

7. Cancellations

In the event of a cancellation, the supplier’s cancellation policy exclusively applies. LUXHW has no influence over these terms and does not provide separate cancellation rules. Planning fees already paid are non-refundable. Commissions are payable only once the booked services have been fully completed and paid for.

8. Travel Insurance

LUXHW strongly recommends that all clients obtain appropriate travel insurance, including trip cancellation, curtailment, and international health coverage. The arrangement and verification of insurance coverage are the client’s responsibility. LUXHW accepts no liability for any loss resulting from insufficient or missing insurance coverage.

9. Credit Card and Payment Data

In the course of travel arrangements, LUXHW may enter credit card details into the booking systems of partners (e.g. Myler). Storage and processing of this data are handled exclusively by the respective payment service provider (e.g. Stripe). Stripe is a PCI DSS Level 1 certified payment provider. Credit card data is encrypted and tokenised directly by Stripe. LUXHW itself does not store any credit card numbers or security codes and has no further access to full card details once entered. Stripe processes all data solely for payment purposes in compliance with European data protection standards.

10. Communication

Communication between LUXHW and clients may take place via email, telephone, WhatsApp, or other digital means. By engaging with LUXHW, the client agrees to receive documents and correspondence electronically.

For paid promotional services (e.g. Instagram posts, stories, or other collaborations), the following terms apply:

50 % deposit upon confirmation, balance due within 7 days of publication.
If a sponsor cancels prior to publication, the deposit remains as a non-refundable handling fee.
Should LUXHW fail to deliver, the deposit will be refunded or an alternative post will be offered.
Published content remains the property of LUXHW; usage rights by the partner require separate written agreement.
LUXHW reserves the right to decline collaborations that do not align with the brand’s identity or ethical standards.
Once published, the content may remain visible on the official LUXHW and luxuryhotelsworld channels for up to 12 months, unless otherwise agreed.

12. Data Protection

LUXHW processes personal data strictly in accordance with applicable data protection laws. The full Privacy Policy is available at www.luxhw.com/privacy.

13. Governing Law and Jurisdiction

These Terms are governed exclusively by German law. The place of jurisdiction is Munich, Germany. For international clients, German law likewise applies. Should any provision of these Terms be or become invalid, the remaining provisions shall remain in full force and effect.

14. Contact

Kölbl Korbinian
Trivastraße 9, 80638 Munich, Germany
Phone: +49 176 28801958
Email: hello@luxhw.com
Website: www.luxhw.com